Direct Billing

1. If your plan covers the treatment, you’ll only be responsible for paying any portion not covered by your insurance, making the process simple and hassle-free.

2. To enable direct billing, please complete the "Intake form" before your appointment.
Accurate insurance information： If you haven’t received the form, please contact our clinic. We’ll be happy to send it to you.

3. What services can be direct bill? Massage Therapy, Acupuncture Some insurers may restrict coverage based on the service type or individual provider. Eligibility may vary even within the same insurance company. For example, your plan may allow direct billing for massage  but not for acupuncture.  

4. If below happened, you have to pay by your self *Partial Coverage:

• If your plan covers only a portion of the cost, you’ll be required to pay the balance at your visit.
• No Secondary Coordination: We are unable to bill secondary plans (e.g., your spouse’s insurance)at the same time.
• Split Invoices: We cannot divide claims to fit plan maximums or deductibles.
• Pending or Failed Claims: You may need to pay upfront if your claim is marked as pending, denied, or requires manual processing.
• Your provider’s online system is temporarily unavailable.
• A physician referral is required and not yet provided.
• Your provider responds with a “Payable to Plan Member” notice.
• The therapist is new or not yet registered with your insurance provider.
• Your plan does not support direct billing (manual submission required).
  In these cases, payment is due at the time of service. We will provide an official receipt for your manual claim submission.             
  
  Professional Accountability: Registered services are provided and billed strictly under the respective regulatory guidelines of Ontario. Direct billing to major insurance companies is accepted. Individual results may vary based on clinical presentations.